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COMMUNICATE
WITH CONFIDENCE
| 1.
WHAT IS COMMUNICATION |
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a) |
Definition
of Communication |
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b) |
Why
Do You Communicate? |
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c) |
The
Process of Communication |
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d) |
The
6 Components of the Communication Process |
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| 2.
KEY ELEMENTS OF COMMUNICATION PROCESS |
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a) |
Sender
|
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b) |
Message
|
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c) |
Communication
Channel |
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d) |
Receiver |
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e) |
Interpreted
Meaning |
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f) |
Feedback
|
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| 3.
PREPARING FOR THE TALK |
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a) |
Why |
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b) |
When |
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c) |
What |
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d) |
Who |
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e) |
Where |
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| 4.
PLANNING YOUR MATERIALS |
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a) |
Gathering
information |
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b) |
Using
quotation |
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c) |
Using
humor |
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d) |
Using
facts / stories |
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| 5.
BARRIERS IN COMMUNICATION |
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a) |
The
Bottleneck Effect |
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b) |
Why
Do Message Get Distorted? |
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c) |
Perception,
Belief, Education and Upbringing Effects |
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d) |
Why People Don't understand |
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| 6.
CONQUER YOUR FEAR |
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a) |
Understanding FEAR |
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b) |
Overcoming
nervousness |
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c) |
Practice |
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| 7.
VERBAL AND NON-VERBAL COMMUNICATION |
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a) |
Action
Speaks Louder Than Words |
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b) |
Sign,
Gestures, Colors, Body Language |
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c) |
The
Hidden Meaning |
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| 8.
DELIVERING YOUR TALK |
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a) |
Hearing
the message |
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b) |
Interpreting
the message |
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c) |
Evaluating
the message |
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d) |
Responding
to the message |
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| 9.
7 C'S OF EFFECTIVE COMMUNICATION |
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a) |
Completeness |
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b) |
Conciseness
|
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c) |
Clarity |
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d) |
Correctness |
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e) |
Consideration |
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f) |
Courtesy |
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g) |
Concreteness |
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